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Frequently asked questions

What's your Return Policy

Should there be any defective issues with your product please contact us within 30 days of delivery for a full refund or exchange at no additional costs to you.

After we receive your request for a Return or Exchange will send you the Return details to the email address you provided in your order.

Please Note: We are unable to exchange or refund if you ordered the wrong size, wrong color, and/or wrong product.

 

How do you determine Shipping Costs

We charge a flat rate of 6.99 for all Standard Domestic Shipping within the U.S.A. However, Orders $75 or more will be eligable for FREE Shipping Nationwide. 

Free Shipping will be applied at Checkout for eligable orders. Shipping Fees and Promotions are subject to change at our discretion with or without notice.

Do you ship to Military Addresses?

Yes! It is recommened that your Shipping address should be in this format when placing an order in accordance to USPS standards?

  • Country: United States 
  • State: AA (Armed Forces Americas) / AE (Armed Forces Europe) / AP (Armed Forces Pacific).
  • Address 1: Unit and Box numbers.
  • Address 2 (optional): Usually not required; however, if the address includes an FOB (Forward Operating Base), it can be added here.
  • City: APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office).
  • Zip code: The zip code.

To see USPS Military Base Transit and Delivery Times Click here

What the average Shipping timeframe?

Most Orders ship within 2-5 business days, upto 7 business days. However Holiday seasons can cause Shipping and Delivery delays. Should there be any delays with your order, we'll promtly notify you. 

When will I receive my Tracking number for my order?

You'll receive Tracking information as soon as your order has been prepared to ship. Usually within 2-5 business days. If after 7 business days as passed, you have not received your Tracking number. Please Contact Us or Email us at info@thepatriotsmart.com along with your Order number and we'll promptly check the status and provide an update. 

If after 14 days you have not received your order, we'll Expited your shipping Free of charge to you or issue a refund.

We pride ourselves in our commitment to our Great Nation in every aspect of our service. Explore what we have to offer!